Privacy Policy
<br/>
<br/>Effective date: March 31, 2026
<br/>Website: moongateframing.art
<br/>Company: Moon Gate Framing
<br/>Contact: moongateframing@gmail.com | 296C Nonotuck St, FL 3, Florence, MA 01062
<br/>1) What this policy covers
<br/>
<br/>This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use [Website] and any related services (the “Services”).
<br/>2) Personal information we collect
<br/>
<br/>We collect information in these ways:
<br/>A. Information you provide
<br/>Contact details: name, email, phone number, billing/shipping address.
<br/>Account details (if applicable): username, password (stored hashed), profile details.
<br/>Order and support content: purchase details, messages you send us.
<br/>B. Information collected automatically
<br/>Device and usage data: IP address, device type, browser, pages viewed, timestamps, referring URLs, and similar diagnostic data.
<br/>Cookies and similar technologies: used for site functionality, security, and analytics. See Section 8.
<br/>C. Payment information
<br/>When you make a purchase, payments are processed by Stripe. We do not receive or store your full card number. We may receive payment-related details such as:
<br/>customer name, email, billing address
<br/>the last 4 digits of the card, card brand, and expiration month/year (where provided)
<br/>payment status and transaction identifiers (e.g., Stripe charge/payment IDs)
<br/>Stripe may collect and process additional information to provide payment services, prevent fraud, and comply with legal obligations.
<br/>3) How we use personal information
<br/>
<br/>We use personal information to:
<br/>Provide and operate the Services (e.g., process orders, deliver products/services).
<br/>Process payments via Stripe, handle refunds, chargebacks, and billing support.
<br/>Detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity.
<br/>Communicate with you (e.g., receipts, service messages, support responses).
<br/>Improve our Services (e.g., debugging, analytics, testing, product improvements).
<br/>Comply with legal obligations and enforce our terms.
<br/>4) Legal bases (if you are in the EEA/UK)
<br/>
<br/>Where applicable, we process personal information under these bases:
<br/>Contract: to provide the Services and complete purchases.
<br/>Legitimate interests: security, fraud prevention, improving Services.
<br/>Consent: where required for certain cookies/marketing.
<br/>Legal obligation: tax, accounting, compliance, and lawful requests.
<br/>5) How we share personal information
<br/>
<br/>We share personal information only as needed, including with:
<br/>A. Payment processing (Stripe)
<br/>We use Stripe to process payments. Stripe acts as an independent controller or processor (depending on context) for payment data it processes. Stripe may use your information for payment processing, fraud detection, and compliance.
<br/>B. Service providers
<br/>We may share data with vendors who help us operate the Services (e.g., hosting, email delivery, analytics, customer support tools), under contractual confidentiality and security obligations.
<br/>C. Legal and safety
<br/>We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our agreements.
<br/>D. Business transfers
<br/>If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
<br/>6) International transfers
<br/>
<br/>If we transfer personal information across borders, we take steps designed to ensure appropriate safeguards (such as standard contractual clauses where applicable).
<br/>7) Data retention
<br/>
<br/>We keep personal information only as long as necessary for the purposes described, including to:
<br/>provide the Services
<br/>maintain business and financial records (e.g., invoices, tax)
<br/>resolve disputes and enforce agreements
<br/>comply with legal obligations
<br/>Retention periods vary by data type and legal requirements.
<br/>8) Cookies and tracking technologies
<br/>
<br/>We use cookies and similar technologies for:
<br/>Essential functions (security, network management, page functionality)
<br/>Preferences (remembering settings)
<br/>Analytics (understanding site usage)
<br/>Advertising (if applicable)
<br/>You can control cookies through your browser settings and, where available, our cookie consent tools. Some features may not work without essential cookies.
<br/>9) Your privacy rights and choices
<br/>
<br/>Depending on your location, you may have rights to:
<br/>access, correct, or delete personal information
<br/>object to or restrict certain processing
<br/>request portability
<br/>withdraw consent (where processing is based on consent)
<br/>To exercise rights, contact us at [privacy email]. We may verify your identity before responding.
<br/>Marketing opt-out: You can opt out of promotional emails using the unsubscribe link or by contacting us. Transactional messages (e.g., receipts) will still be sent.
<br/>10) Security
<br/>
<br/>We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed 100% secure.
<br/>11) Children’s privacy
<br/>
<br/>The Services are not directed to children under 18. We do not knowingly collect personal information from children.
<br/>12) Third-party links and services
<br/>
<br/>The Services may link to third-party sites or tools. Their privacy practices are governed by their own policies, not ours.
<br/>13) Updates to this policy
<br/>
<br/>We may update this Privacy Policy from time to time. The “Effective date” reflects the latest revision. Material changes will be communicated as required by law.
<br/>14) Contact us
<br/>
<br/>Moon Gate Framing
<br/>Email: moongateframing@gmail.com
<br/>Address: 296C Nonotuck St., FL 3, Florence, MA 01062